Freight Customer Service Executive

  • Full Time
  • Kelana Jaya,PJ.
  • RM 3000-4000
  • 11th September 2019

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•Position: Freight Customer Service Executive
•Salary: RM 3500-4500.
•Job location: Shah Alam.

Our client is an established international freight forwarder with network of offices around the world. In Malaysia, their business operations are based at Shah Alam. They currently require the services of an industry experienced Freight Customer Service candidate to join their air & ocean freight team to be based at their corporate head office in Shah Alam.
Candidate will be female in age group 25-35 with minimum 2 years in a similar role within the freight forwarding service industry.
To be considered for this role, candidate must be proficient in English besides conversant in BM and advantageous if also conversant in Chinese/Mandarin. This role requires a reliable and matured person committed to ensuring smooth and efficient processing of clients/customers shipments.
Essential skills required
Sound knowledge of and understanding of international Air-freight and Ocean-freight. 
Book jobs and arranging collection and delivery.
Customs entries.
Comfortable with bills of lading and certificate of shipment.
Raising insurance certificate.
Strong numerical skills.
The role
In this role, you will provide customer service  for Air and Ocean customers by supporting the customer needs in freight operations. This role will encompass managing full circle of freight operations shipment from origin to destination. A big part of the role will involve providing and maintaining unprecedented service levels to a portfolio of clients/customers,overseas partners/agents and suppliers.
Essential duties are:
Attend to customers' request on a daily basis.
Plan, direct and control all activities on a day-to-day basis.
Prepare quotations to customers and overseas agents.
Shipment booking, coordination,follow-up and managing daily shipments, ensure all consignments are loaded onto computer system prior to arrival/departure either by EDI or manually.
Maintain all files ensuring that all outstanding payment/monies are collected prior to export,delivery or release.
Obtain relevant information from customers in order to complete Customs clearance, deliver or release of cargo.

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