Customer Loyalty Management Officer

  • Full Time
  • Petaling Jaya
  • RM 2500-3500
  • 15th March 2019

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Introduction
Chrisjac is currently seeking suitable female candidates to work for our client, a loyalty and reward program management company in Petaling Jaya.
This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday.
About the job
As the Customer Loyalty Management Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. This role is responsible for supporting the loyalty programs of the various banking institutions in Malaysia. 
This position is fast paced. As the Customer Administration Officer, you will be managing customers' portfolio entitlements and rewards within their loyalty program. Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers.
The candidate
We are looking for female candidates only to assume this customer-focus role. She must ideally possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM.  Those who are also able to speak Chinese/Mandarin will be advantageous to take up this role.
Ideally we are looking for candidates who have proven loyalty program experience preferably in banking environment. To be considered for this role, candidates must have some work experience in jobs related to customer customer service, tele-marketing, call centre or similar role.  Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy. She must be computer literate with ability to use MS Office and internet applications skills.

The Reward
Attractive remuneration package will be offered to successful candidate. Besides, the incumbent will get to enjoy a 5-day week work environment.

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To apply online, send your resumé to jobs@foochrisjac.com.my, or click the "Apply Now" button below.

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