•Position: Customer Administration Executive.
•Salary: RM 2500-3500.
•Job location: Industrial Area, Section 51, Petaling Jaya.
About the hiring company
Our client is a premier loyalty promotion and fulfilment management company in Malaysia. Their clientele have grown and diversified in the last decade, from initial mainly commercial banks and financial institutions to telecommunication, petroleum and MNCs. Under their reward programs, they have collaborated with top local and international brands to deliver attractive rewards for the member customers.
Currently they are seeking to recruit additional persons to join their existing customer service team that will be based at corporate office in Section 51, Petaling Jaya.
This is a full time permanent position with working hours from 9.00am-6.00 pm Monday to Friday.
About the job
As the Customer Administration Executive, you will be managing customer care for their various loyalty reward programs or gift campaigns within mainly in the banking and financial institutions and other major corporate entities. This role is primarily responsible for supporting and administering the loyalty programs of redemption programs of these various business entities in Malaysia.
This position is fast paced. As the Customer Administration Executive, you will be managing fulfilment and redemption process and customers' portfolio entitlements and rewards within their loyalty program. Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Where appropriate you will assist in facilitating and attend to customers inquiries and concerns.
This role will also include managing, procurement/ordering and purchasing and making delivery of rewards earned to customers.
We are looking for female candidates to assume this customer-focus role. She must ideally possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous to take up this role.
Ideally we are looking for candidates who have proven loyalty/reward program implementation experience or gift campaigns preferably in banking/financial institution environment. This role would suit someone already working within an Account Management or Sales Support/Administration environment that is looking to develop their skills within an Operations environment. Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy. She must be computer literate with ability to use MS Office and e-mail internet applications skills.
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