Customer Support Executive

  • Full Time
  • Klang
  • RM 3000-4000
  • 29th June 2020

Email this job

•Position: Customer Support Executive.
•Salary: RM 3000-4000.
•Job location: Batu 5, Off Jalan Kapar, Klang.

About the company
A multi-national manufacturing company located at Batu 5, Jalan Kapar, Klang is looking to hire a seasoned Customer Service Executive.
Scope & Roles

The primary purpose of this role is to ensure that the customers/business clients' needs are being met and that the final products and service are delivered in a professional and timely manner. This role is to provide administrative support,service and account management for customers within the Customer Service team. It will function as  the interface between customers and various internal departments by working closely and coordinating with Account Managers and other internal departments to fulfill customer requirements. This role will also serve to free up the sales personnel to develop new business elsewhere. The bottom line is to do whatever needs to be done to help the sales team complete sales and deliver the products purchased by the customers.
This is not a sales role, there is no cold calling and it is all about rendering efficient customer service role.  This role provides a single point of contact for staff from multiple departments to gain assistance in troubleshooting and related sales issues. In fact this role is suited to some one who has some proven experience in Sales Support administrative environment focusing on order processing and delivering products to external customers who may require time critical and/or special requirements. 
In addition to assisting the activities of the sales team, you will also be responsible for customer relationships, including order entry, progress chasing and commercial support.
Duties & Responsibilities include:
•Manage order fulfillment functions of customer orders till delivery.
•In charge of customer-order processing and arrangement,delivery monitoring.
•Coordinate and follow up with production,planner and engineering to ensure OTD.
•Manage day to day customer inquiries regarding stock and deliver dates.
•Take full responsibility in managing orders from customers till delivery.
•Manage order fulfillment functions of customer orders till delivery.
•In charge of customer-order processing and arrangement,delivery monitoring.
•Coordinate and follow up with production,planner and engineering to ensure OTD.
•Manage day to day customer inquiries regarding stock and deliver dates.
•Take full responsibility in managing orders from customers till delivery.
Job Requirements

The successful candidate will have a strong customer service experience. As Customer Support Executive, you will be dealing with some of the company's biggest accounts in the industry so you will have excellent communication and customer service skills.
•Female in age group 28-35.
•Possess a Degree qualification in any discipline would be preferred although those with Diploma qualification will be duly considered.
•A good 2-3 years of relevant experience relating to customer/sales support role.
•A desire and genuine passion for delivering excellent customer service.
•A real enthusiasm about joining and developing your career with the company.
•Must be multi lingual with proficiency in English and Mandarin plus conversant in BM.
•Strong computer skills in Microsoft Office and Internet applications.

Apply for this job

To apply online, send your resumé to jobs@foochrisjac.com.my, or click the "Apply Now" button below.

Apply for this job

Name (required)

Email Address (required)

Contact Number

Attach Your CV (required)

Message


← Back to All Jobs